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User agreement

1. Important Information about This Legal Contract:
   1. This Sale agreement is a contract between a customer and the on-line software store.
      Ordering a purchase You verify that:
      1. The Customer have perused all terms and conditions displayed to him while purchasing;
      2. The Customer considers all information that was filled while ordering as true;
      3. The Customer confirms that he/she is able to download software;
      4. The Customer have read and learned all the requirements of the software and its interoperability with his/her computer as well as with the OS;
      5. The Customer has got basic computer education of how to use and download the software he/she ordered;
   2. All terms and conditions of this agreement may change without further notice. The exception is the terms presented on the site at the moment of making a purchase.
2. Information about software and other important issues:
   1. We sell software products that are only for downloading
   2. There is special download area which will be created after a successful order and which will let you to download the software
   3. We sell the software which is compressed into archives which contain FULL BACKUP COPIES of original licensed software and have .rar or .zip format (in order to extract files You need to have a WinRar or WinZip)
   4. The software is in the English language only!
   5. Due to the certain limitations limitations the software can't be registered on-line
   6. There is no any printed license confirmation to be received
   7. We do not sell CD’s or ship them so you will never receive any CD/DVD
   8. There are ISO files (ISO stands for CD image) in some software. It is necessary to copy information from this type of files on CD/DVD and then start a setup from a CD. You will be provided with all necessary directions for burning CDs/DVDs
   9. You have the right to exchange the software (NB: no more than 2 times) if you have already asked for help and your problem with the purchase remained unsolved by the Support team.
   10. You will be able to use your account to access the Download Area for one month after you have made the transaction.
       Be careful with your personal data! We are not responsible for your further actions that might result in the loss of of your personal data on your computer.
3. Privacy policy:
   1. We share full responsibility of a client's personal data protection. Any private information will NEVER be sold or given to third parties; it will remain within our company. Client’s data is connected with the the trouble-shooting process: placing an order, refunding, exchanging and supporting
   2. There is a requirement that You have to own an original copy of the title you plan to backup. In case you sell or give away this copy, you have to (A) Erase that backup or (B) Hand over the backup to the person receiving the original. This restriction applies to PC and MAC
4. Privacy policy:
   1. Our company keeps the right to refuse selling or providing service to anyone without any additional explanation
5. Delivery of Software purchased in our Store:
   1. After a successful order the Customer will receive an email notice which includes all the directions needed on how to get to the download area and how to get software downloaded and activated
   2. The order will be handled and within 1 hour or less after the order has been placed the access to the Customer's area will be given. In case there is no the confirmation email within 24 hours after order placement, you ought to contact us and the Store will send it to you once more if the transaction has not been turned down by the billing agency. No money will be taken from your bank account if the order is unsuccessful
6. Additional fees:
   1. The transaction fee (about 4 US dollars) will be included to the order price
7. Solving problems with software / contact info:
   1. If you have any questions, please look through the FAQ section for an answer before writing to our Support team
   2. If there is no answer to your question in the FAQ, please leave a ticket (which describes only Your problem) with your question (this way is more preferable). You may also contact us by phone (the contact information can be found on the Store's main page) or write to us using contact form. You can use your download area for it (the information about how to get to your download area is in 5.1-2 terms section)
   3. You will be provided with support only in case we do have a successful order proof.
8. Moneyback policy:
   1. If for any reason your product does not satisfy you during the first 60 days after the purchase, just write to our customer service team in order to solve your problem (the information about how to get the assistance from the support team, is in pt. 7.1-2)

      These are the cases for a money refund to be processed:
      

      • There are problems with installation of software and these problems cannot be solved by Support team for a long period of time;
      • Software cannot be downloaded because of technical problems;
      • For you there is no need for software ( only if the software hasn't been downloaded yet )
      • Software doesn't work appropriately ( You have to make a screenshort in order to show us your problem ) and the Support team can do nothing with that
      • There are other reasons which our Support team cannot handle
      • The same software has been ordered by a mistake more than one time.

   2. Refund can be issued within a week ( that’s a least wait ). Please, be patient. As you know, transferring money between the banks takes time
   3. You must erase all software and files you got from our Store and our support team after having received a refund
   4. There is only case for refund to be issued. We are to be provided with invoice you have got after a successful order

      These are cases for a money refund NOT to be processed:
      

      • There is a problem with Client's computer for it doesn't support software ordered or it doesn't meet the requirements for software to be installed ( please come back to pt. 1.1.1 )
      • There are no partial refunds possible because of the billing peculiarities
      • The problem lays in the user’s incapacity unable to comprehend, install and utilize the software because he/she lacks knowledge of the basic computer skills
      • For you there is no need for software ( though software has already been downloaded )

9. Chargeback Policy:
   1. Chargebacks are not good either for you or for our Store. In case of chargebacks you will lose 10% of your money. Moreover, your credit card’s cheat rate will raise which makes other online purchases not available. That’s why you’d better discuss everything with our Support team and settle the disputies in a timely manner
   2. You are responsible for giving us valid data, so, please, fill in a real, working e-mail address for all intercourses with the Support teamand our Store
   3. If it was you who made chargeback was, our Store needs to fulfil the following:
      • If deceit is suspected, we report the case to the FBI Internet Fraud Complaint Center and BBB
      • Initialize lawful proceedings against you to regain the order amount, plus the compensation

THESE TERMS AND CONDITIONS CAN BE CHANGED WITHOUT FURTHER NOTICE.
Best Wishes and Thanks

Thanks for choosing our on-line Software Store! Before you place an order, please, read all the terms. Thanks!

Important Information about This Legal Contract:
1.1 This Sale agreement is a contract between a customer and the on-line software store.
By making a purchase You confirm that:
1.1.1 The Customer have read all terms and conditions presented to him while purchasing;
1.1.2 The Customer accepts all information is true that was filled while ordering;
1.1.3 The Customer confirms that he/she is able to download software;
1.1.4 The Customer have read and learned the software requirements and its compatibility with his/her computer as well as with the OS;
1.1.5 The Customer has basic computer knowledge of how to use and download the software he/she ordered;
1.2 All terms and conditions of this agreement can change without further notice, except the terms presented on the site at the moment of making a purchase.

Information about software and other important issues:
2.1 All software products that we sell are downloadable only;
2.2 You will be able to download software from special download area which will be created after a successful order;
2.3 The software we sell is packed into archives which contain FULL BACKUP COPIES of original licensed software which have .rar or .zip format ( to open them You need to have a WinRar or WinZip );
2.4 The software is in the English language only!
2.5 Software can't be registered on-line due to the definite limitations;
2.6 You won't be able to receive any printed license confirmation;
2.7 You will never receive any CD/DVD, we neither sell cd`s nor ship them;
2.8 Some software include ISO files ( iso - CD image ) . You need to burn this type of files on CD/DVD and start a setup from a CD. You will get all directions for burning CDs/DVDs;
2.9 You preserve the right on exchanging the software (no more than 2 times) provided that you have already asked for help and the problem with the purchase has not been solved by the Support team.

Privacy policy:
3.1 Our company takes full responsibility of a client's personal information protection. Our company doesn't sell and doesn't give any private information to third parties. The only reason for using Client's information is connected with the trouble-shooting process: placing an order, refunding, exchanging and supporting;
3.2 You are required to own an original copy of the title you intend to backup, if you sell or give away the original copy, you will either, (A) Destroy that backup or (B) Give the backup to the person receiving the original. This restriction applies to PC and MAC.

Terms of Service:
4.1 Our store reserves the right to refuse selling or providing service to anyone without any additional explanation.

Delivery of Software purchased in our Store:
5.1 The Client will receive an email notification (after a successful order) which contains
all the necessary directions on how to get to the download area, how to get software downloaded and get it activated;
5.2 The order will be processed and the access to the customer's area will be given within 1 hour or less after the order has been placed. If you do not receive the confirmation email within 24 hours after order placement, you should contact us and the Store will resend it to you if the transaction has not been declined by the billing agency. If your order has been unsuccessful ' no money will be deducted from your Bank account.

Additional fees:
6.1 The transaction fee (about 4 US dollars) will be added to the order amount.

Solving problems with software / contact info:
7.1 Please browse through the FAQ section for an answer before writing to our Support team;
7.2 If you cannot find an answer in the FAQ, please leave a ticket (which contains only Your problem) with the type of question (preferable method) or contact us by phone (you can see the contact information on the Store's main page) or write to us using contact form. You can do this from your download area (About how to get to your download area, please, read 5.1-2 terms section)
7.3 Support will only be provided if we do have a successful order proof.

Moneyback policy:

8.1. If for any reason you are not satisfied with your product during the first 60 days after the purchase, simply contact our customer service team to solve your problem (how to get help from the support team, please, read 7.1-2);

Refund can be issued in these cases:
- You have problems with installation and they can't be solved by Support team during a long period of time;
- software can't be downloaded due to technical problems;
- You don't need software ( only in case if the software hasn't been downloaded )
- software doesn't work properly ( You must make an image where we can see problem ) and it couldn't be solved by the Support team;
- other reasons which are can't be handled by our Support team;
- if the same software has been ordered more than one time.

8.2 Refund can be processed within one week ( this is a minimal time ). As you know to transfer money between the banks takes time, so be patient;
8.3 After having received a refund you must delete all software and files you received from our Store and our support team;
8.4 Refund will only be issued if we are provided with invoice you have got after a successful order.

Refund won't be issued in the following cases:
- Client's computer doesn't support software that he ordered or doesn't meet the minimal requirements ( please see point 1.1.1 );
- Partial refunds are impossible due to the billing peculiarities;
- The user is unable to understand, install and utilize the software because of the lack of knowledge of the basic computer skills;
- You don't need software ( if software has already been downloaded )

Chargeback Policy:
9.1 Chargebacks are not good neither for you nor for our Store because in this case you will lose 10% of your money and your credit card's fraud rate will increase which in its turn results in inability to make other purchases online. That's why its simpler to make all the disputes together with our Support team and resolve them in a timely manner;
9.2 It is your responsibility to fill in a real, working e-mail address for all communications with the Support team and our Store;
9.3 If chargeback was made by you, our Store needs to perform the following:
- If fraud is suspected, we report the case to the FBI Internet Fraud Complaint Center and BBB;
- Initialize legal proceedings against you to recover the order amount, plus the compensation.

THESE TERMS AND CONDITIONS CAN CHANGE WITHOUT FURTHER NOTICE.
Best Regards and Thanks